Information for Participants, Families and Carers

The following information is provided for the broader DSA community of families, carers and visitors. We are here to support you during this time and to work together to help reduce the spread of COVID-19 in the community. We will provide regular updates in this section of our website as new information becomes available.

DSA has developed a suite of Procedures specifically for our COVID-19 response:

Visitor restrictions

All DSA sites have put in place measures to limit access to non-essential visitors, enhance personal hygiene and infection control and implement social distancing.

All visitors to DSA homes and sites must wash their hands or use a hand sanitiser before or on entering the premises. 

Our staff will ask visitors whether they are experiencing any symptoms of COVID-19 on arrival and whether they have recently returned from overseas.

These are simple but important measures that can help protect our people, participants and employees alike as well as reduce the spread of COVID-19 in the community. We sincerely thank you for your understanding.

Service Update

  • DSA’s Employment Solutions (DES & SLES) and Packaging Solutions (ADE) sites are operating on a ‘business as usual’ basis with the exception of our Braemar Packaging Solutions facility which has temporarily suspended services until after Easter.
  • After careful consideration we have made the difficult decision to suspend our Community Solutions (Day Programs) at all sites. We’ve made this decision because of unacceptable challenges in ensuring the safety of our participants and their support staff, maintaining effective infection control and social distancing requirements.
  • Services will remain suspended until it is safe to resume service delivery and we will keep you informed as we continue to monitor changing conditions. 
  • Our Home Solutions and Mentoring Services (Supported Independent Living Services) will continue to operate with plans in place to support participants and their support staff through isolation if required.
  • DSA’s Support Coordination services remain active and the team are prepared to be able to work from home should that need arise.
  • Staff providing 1:1 support to participants have scaled back support in the community and increased supports in the home with appropriate PPE.

Further information

For the latest Australian Government updates, visit:

Useful resources:

Staying safe from Coronavirus

Coronavirus and mental health

NDIS Talking Points about Coronavirus

About Coronavirus – the NDIS

The Department of Health has also produced a series of simple explainer videos around Coronavirus, which are short but highly informative.

Stay Informed

Good hygiene starts here

Help stop the spread

Social distancing

Be assured that our team is doing everything possible to protect the health, safety and wellbeing of the people we support and of our employees, who provide that support.

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