DSA is committed to delivering high-quality, ethical services through independent assurance,good governance and risk management frameworks.
What does this mean?
DSA’s corporate governance framework, policies and procedures are regularly reviewed as expectations and requirements develop.
We do this to ensure that DSA not only continues to comply with relevant legislation, standards and practices, but also provides easy access for employees to the processes that guide their day to day work.
We are certified to the ISO 9001:2015 Quality Management System standard, the national Standards for Disability Services 2013 (Employment) and HACCP:2003 – Food Safety Management System for operations in our Business Services.
Whilst it is impossible to operate in a risk-free environment, the understanding and application of our policies manage and mitigate our risk and ensure that DSA is perceived as:
- A valued and trusted service provider
- An organisation with sound governance policies and procedures
- The service provider of choice for those we support and an employer of choice for those we employ.
Quality service and a commitment to continuous improvement are fundamental to our operations.
You can read more about our Corporate Governance and quality in DSA’s Annual Report 2018.